Delete your account

For BuddhaSide · Operator and publisher: NOVASHOT SPORTS TECHNOLOGY LIMITED · Updated September 20, 2026

Delete immediately in the app

Sign in to the account you want to delete.
Open “Me → Settings & Subscription → Privacy & Data.”
Tap “Delete Account” at the bottom of the page, review the notice, then tap “Confirm Deletion.”

The account cannot be recovered after completion, and the app automatically deletes on-device practice, prayer, and assisted-practice records at the same time. To prevent future charges, separately cancel your subscription in Google Play or the Apple App Store. An active Apple subscription is not automatically linked to a newly created app account; contact support before deletion if you intend to keep using it.

Request deletion without the app

Email us from the address registered to the account. Use the subject “Delete my BuddhaSide account” and include the registered email address in the message. We will verify ownership through that address and process the deletion after verification, normally within 30 days. If a legal obligation requires longer retention, we will explain why.

Send an account deletion request

Delete selected data without deleting your account

You can remove the following on-device data while keeping your account:

Delete on-device practice, prayer, and assisted-practice records: Open “Me → Settings & Subscription → Privacy & Data.” Tap “Delete Local Records” at the bottom of the page, then “Confirm Delete.” Deleted records cannot be recovered; your Dharma name, region, home Bodhisattva or temple, and personal images remain.
Delete a personal image separately: Open “Me → Bodhisattvas & Temples,” select the relevant personal item, tap “Delete,” then “Confirm Delete.” The personal item and its photo are removed together from this device.

These actions remove only the corresponding data from the current device. They do not delete your account or cancel or change a Google Play or Apple App Store subscription. Account cloud data is not deleted either and is restored under the automatic synchronization rules the next time the app starts or after you sign in again.

Data deleted

Registered email, display or Dharma name, region, account status, password hash, and sign-in timestamps;
Provider user identifier, verified email, and account link for Sign in with Apple or Sign in with Google;
Active sessions and email-verification and password-reset tokens;
Account-linked practice data, including incense, practice and prayer records, assisted-practice requests, counts, and level badges;
The synchronized home-devotion preference, containing a built-in target's internal target ID when applicable—or a null marker meaning “no built-in target” when you choose a personally added target—together with a revision number and updated-at timestamp. This data is used only to restore the selection across devices signed in to the same account; the personal target's name, photo, and other assets never enter account cloud synchronization;
Practice, prayer, and assisted-practice records on the current device; your Dharma name, region, on-device home-devotion selection, and the names, photos, and other personal assets of personally added targets remain;
The link between the account and membership entitlements, and the app-account identifier on Apple transaction records; and
Cloud light-offering records linked to the account, including the display name and prayer text returned only to you. Other users see only the fixed label “A fellow practitioner.”
The AES-256-GCM Google Play purchase-token ciphertext, account association, product, plan, order, subscription and acknowledgement states, start and expiry times, auto-renewal, trial or test markers, verification time, and related RTDN records.

Data and services not automatically removed

Bodhisattvas or temples you add yourself, their names and photos, and any other personal assets are not automatically deleted with the account. Follow the steps above to delete them separately in the app, or uninstall the app.
Google Play and Apple App Store subscriptions are not canceled by account deletion. Cancel them separately in the applicable store.
To prevent replay or relinking of a deleted account's Google Play purchase token, or restoration through a delayed RTDN retry, we keep only the irreversible SHA-256 token hash, deletion time, reason, and scheduled deletion time. It is not used to restore entitlements or for marketing. The hash is removed after the later of 90 days from account deletion or 60 days from subscription expiry.
To prevent replay or automatic relinking of Apple transactions, and to handle refunds, financial disputes, or applicable legal obligations, we retain a de-identified Apple transaction marker: transaction identifiers, an irreversible SHA-256 hash of the signed payload, product, environment, and purchase, expiry, revocation, and signed-state times. The original JWS and app-account identifier are not retained. While that marker remains within its retention period, verified renewal, expiry, refund, or revocation notifications received after deletion update only the marker and never grant an entitlement or relink an account. A monthly cleanup job deletes the marker 425 days after the latest of those times, unless applicable law requires longer retention. The marker is not used for marketing or automatic entitlement restoration.
An active Apple subscription cannot be automatically linked to a newly created app account. You may ask support for manual review, but relinking cannot be guaranteed.
Google Play or Apple handles its own store transaction, refund, and financial records under the applicable platform policies.
Copies in device or platform backups are handled under your backup settings and the platform's policies.